退款政策

Shop confidently and safely with our return and refund policy.

Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period.
This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

What's eligible for return and refund policy？

Your order doesn't match the item descriptions or photos or arrived damaged /shortage; Your item didn't arrive or was lost in transit within the guaranteed delivery window in order detailed page; This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. 

There are some exceptions where the return and refund policy does not apply to certain types of items:
• you have destroyed or damaged the items (e.g. items without package, price tags, safety seals and/or labels), except for the damages to the package for checking the contents of the items
• the value of the items has substantially decreased due to your use or partial consumption (e.g. used items)
• the value of the items has substantially decreased due to passage of time and those items could not be resold

Steps for return and refund

1. Contact Seller
Select the order and discuss the issue with the seller and see possible solutions.
2. File a Return/ Refund Request
Select the item(s) you would like to return/refund via "My orders->order detail->Return/refund" .Please share your reason for return to help us serve you better next time, upload related information when needed and click "Submit" (If the return is made due to change of mind, you shall pay for related return shipping fee.)
3. Get Refunded
If your order is eligible for the return and refund policy, you'll be refunded for your item(s). You will receive a confirmation when the refund is done.

Return

You can return the products within 7 calendar days from receiving the item(s) in an eligible delivery location, without any reason or justification if the item is in unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged.
For Large Orders and Overseas Territories Orders, before you place the order, please contact the seller or the platform customer service to confirm if you are entitled to Return service.

Refunds

• You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of refund.
• You can always go to your request detail page to keep updated about return progress. After requests finished with full refund, your financial institution may take longer to reflect the transaction.

Statutory rights

Cancellation of Orders
You may apply for cancellation of your order at any time once you have successfully paid and until the seller makes the shipment. You may also apply for cancellation of your order to the extent permissible by applicable laws and regulations.

Exchanges, Replacements and Complaints
For the requirements and procedures for exchanging an item, please contact your seller. For the matters relating to complaints, you may seek the online support.

For certain countries
Seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer.
For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (Please note that in case of return, the buyer must bear the cost of returning the products to the seller).
In Brazil, you will generally have a 30-day (non-durable goods) or 90-day (durable goods) legal conformity warranty. Additionally, you will have a 7-day right of regret as outlined in the Brazilian consumer legislation.